Welcome to the norfolktextiles.co.uk website terms and conditions for use. These terms and conditions apply to the use of this website at www.norfolktextiles.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.
We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
We aim to post most orders in 1-3 working days. As a rule of thumb, most small parcels are sent by 1st class post, and larger parcels by courier on a 48 hour delivery service. Please note however, that these delivery and dispatch times cannot be guaranteed. If you need your purchase by a particular time please email to check. Please also note that these dispatch times can be superseded by any times given in individual product descriptions.
Parcels sent by courier have to be signed for unless the customer gives us other instructions. In this case it is left at the customers risk and we cannot be held responsible for any loss or damage.
It is the buyer’s responsibility to check for any damages to packing materials and product before accepting delivery of the products, and to report any damage by the delivery company within 48 hours. If there is any damage, please DO NOT accept delivery or sign the delivery sheet; instead ask the driver for a damaged freight report which will need your signature. Contact us as soon as possible. Goods are not covered by transit insurance once you have accepted delivery.
2. Ordering From Us
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. Please check that the email address given is correct.
2.2 Our acceptance of an order takes place when we process the order. We will send you a processing confirmation by email. When we process the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.
2.4 Please check your goods as soon as they arrive and notify us immediately should there be a problem. All faults, incorrect orders or damages must be reported within 7 days of receipt of delivery.
2.5 Information regarding prices or stock availability found on any site or search engine other than our own website cannot be guaranteed to be accurate or up to date. If in doubt please contact us.
3.1 All prices are inclusive of vat where applicable.
3.2 Packing and carriage charges will be shown when you put your goods in the cart and choose the appropriate postage option. You are not comitted to buying at this stage.
3.3 Our prices are reviewed periodically.
4. Cancellation and Returns Policy
4.1 If you wish to cancel your order: (a) you must notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us (unless included in Exceptions below) at any time within 7 days of receipt for a full refund or exchange, less Post and Packaging/Shipping and Handling costs of 10%. You must notify us beforehand by email to email@example.com if you wish to return your goods. Goods must, insofar as is possible, be returned in their original packaging, or equivalent. Unauthorised returns will not be credited to the customer's account. The costs of returning goods to us shall be borne by you. Claims for labour charges will not be accepted under any circumstances.
Exceptions to the returns policy are full rolls of fabric which will incur a standard charge of 25% or a minimum charge of £20.
The rights to return the goods to us will not apply in the following circumstances: - in the event that the product has been used or cut, and to any products that we have made or customised specifically for you.
Customisation includes cut lengths of oilcloth or fabric. In this case returns are not accepted unless the wrong order has been sent or there is a fault. We offer a sampling service for most of our fabrics and oilcloths to help you choose correctly.
Wallpaper and cut lengths of fabric and oilcloth We are unable to accept returns on part orders of wallpaper, cut lengths of fabric or oilcloth.
Regarding fabric and oilcloth and wallcoverings. It is a characteristic of natural textiles and oilcloth that there will be variations in the weave, colour and texture including occasional slubs and as such claims for irregularities will not be accepted under any circumstances. To ensure exact colour matching it is advised to order quantities required for future use at one time. While every effort is made to ensure accuracy of colours, because of the limitations of the printing process, variations may occur and colours may not always be exact. The sample you order may come from a different batch to the material you receive. If an exact match is required, please ask for a sample from the batch you are about to purchase.
A shrinkage rate of 5% is deemed acceptable for fabric and washable oilcloth.
Once cut or handed on to a third party we cannot accept responsibility for any errors which occasionally do occur. This condition supersedes any conflicting term submitted to us, and all other liability whether statutory or otherwise is excluded.
We strongly recommend that any fabric is checked before cutting.
Fitness for purpose: the buyer must satisfy themselves that any product supplied by Norfolk Textiles is fit for the purpose for which it is purchased before ordering.
5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) No documents or related graphics on this Website are modified in any way; (b) no graphics on this Website are used separately from accompanying text; and (c) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved
6. Service Access
6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
7. Visitor Material and Conduct
7.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licenses and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3 You may not misuse the Website (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.
8. Links To and From Other Websites
8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the norfolktextiles.co.uk logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any norfolktextiles.co.uk trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you;
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
8.3 You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of clause 8.2.
9.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
9.2 The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
10.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website) exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
10.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
10.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
10.4 You agree to indemnify us fully, defend and hold us, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
11. Governing Law and Jurisdiction
11.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
11.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the
13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
12.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
12.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
Terms and Conditions